At Lebanstores, we want to ensure that you're completely satisfied with your purchase. If you're not satisfied, we offer a straightforward return policy to make your experience hassle-free.

1. Returns Eligibility

• Time Frame: You can return products within 14 days of receiving your order.
• Condition: To be eligible for a return, the product must be unused, in the original packaging, and in the same condition as when it was delivered. Certain items, such as perishable goods, custom-made products, and personal care items, are non-returnable.

2. Return Process

To initiate a return:

• Step 1: Contact our customer support team via the app or email (support@lebanstores.com) to request a return authorization.
• Step 2: Provide your order number and reason for return.
• Step 3: Once approved, you’ll receive instructions on how to send back the product. You’ll be responsible for return shipping costs unless the item is defective or an error was made on our part.

3. Refund Process

• Refund Method: Refunds will be processed to the original payment method within 7-10 business days after we receive the returned product.
• Partial Refunds: If the product is not returned in its original condition, or if any parts are missing, a partial refund may be issued.

4. Damaged or Defective Items

If your item is damaged or defective, please contact us immediately, and we will provide you with a prepaid return label and process your refund or exchange at no additional cost.

5. Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return the original product and place a new order for the desired item.

6. Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Downloadable software or digital products
• Items on sale or clearance
• Opened or used personal care items

7. Contact Us

If you have any questions or need assistance with your return, feel free to reach out to our customer support team at support@lebanstores.com.