Effective Date: 19/07/2024

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Shipping Locations

We ship to Lebanon (LOCAL). Please note that we do not ship to P.O. boxes or APO/FPO addresses.

3. Shipping Times

• Processing Time: Orders are processed within 1-7 business days.
• Shipping Time: The estimated shipping time depends on the shipping method chosen and your location. Generally, it takes:
  • Standard Shipping:  1-7 business days
  • Express Shipping: 1-3 business days

Please note that these are estimates and actual delivery times may vary due to circumstances beyond our control, such as customs processing or carrier delays.

4. Shipping Costs

Shipping costs are calculated based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the tracking number provided.

6. International Shipping

For international orders, please be aware that you may be responsible for additional customs fees, import taxes, or duties imposed by your country. These charges are not included in our shipping fees and are the responsibility of the customer.

7. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at support@lebanstores.com. Please provide your order number, photos of the damaged packaging, and the damaged items.

8. Missing or Lost Packages

If your package is lost or missing, please contact us at [contact email] with your order number and tracking information. We will work with the shipping carrier to resolve the issue as quickly as possible.

9. Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.

10. Contact Us

If you have any questions about our Shipping Policy, please contact us at support@lebanstores.com